CBD Urban Medicinals Shipping/Return Policy
By making a purchase you are demonstrating a clear understanding that we are selling these products as containing Hemp Extract Oil. These statements have not been evaluated by the FDA and are not intended to diagnose, treat or cure any disease. Always check with your physician before starting a new dietary supplement program. If you decide to purchase our products, you are purchasing these products with the understanding of the status of CBD hemp oil products.
Please email [email protected] if there are any issues with the product(s) you received and we'll be more than happy to speak with you : )
If you are still wanting to return your unopened product and it is within 7 days of receiving it, please see our Returns Process below.
Customer is responsible for return shipping costs.
If you have any questions about whether your product is eligible for Returns, please feel free to email us.
**Please also note that we do not have a money back guarantee, as Hemp Extract does affect everyone differently.
We are not able to accept back any product that has been opened or used**
Returns Process:
Due to the nature of our products there are no returns unless unopened!
1) Email us at [email protected] ASAP to alert us that you will be returning your UNOPENED product within the 7-day time limit and to request the Return Shipping Address.
2) Once you have shipped your product back to us – please also email the tracking number too, so we can keep an eye out for it.
3) Once we've received your package back at our facility and can confirm its condition, we will then issue a refund for the unopened product and email you a confirmation. Please allow 7-10 days for the refund to post to your statement.
*If you have any questions regarding our return policy please email [email protected].*
Please email [email protected] if there are any issues with the product(s) you received and we'll be more than happy to speak with you : )
If you are still wanting to return your unopened product and it is within 7 days of receiving it, please see our Returns Process below.
Customer is responsible for return shipping costs.
If you have any questions about whether your product is eligible for Returns, please feel free to email us.
**Please also note that we do not have a money back guarantee, as Hemp Extract does affect everyone differently.
We are not able to accept back any product that has been opened or used**
Returns Process:
Due to the nature of our products there are no returns unless unopened!
1) Email us at [email protected] ASAP to alert us that you will be returning your UNOPENED product within the 7-day time limit and to request the Return Shipping Address.
2) Once you have shipped your product back to us – please also email the tracking number too, so we can keep an eye out for it.
3) Once we've received your package back at our facility and can confirm its condition, we will then issue a refund for the unopened product and email you a confirmation. Please allow 7-10 days for the refund to post to your statement.
*If you have any questions regarding our return policy please email [email protected].*